Terms of Service

Section 01

1. The Service

Lusso is an online marketplace where independent creators offer AI products (such as AI agents, assistants and GPTs, prompts and prompt packs, models and LoRAs, datasets, automations and workflows, APIs, AI SaaS tools and MCP servers) and other digital goods (such as templates, UI kits, fonts, icons, stock media, courses and services).

Lusso is the merchant of record for purchases made on the Service: you pay Lusso, Lusso issues your receipt, collects any applicable taxes, handles refunds under the Refunds and Digital Content Policy, and pays the creator their share. The creator who made a product is responsible for its content, its accuracy and the licence they grant you, as shown on the product page.

Products are reviewed before they are listed, but Lusso does not create them and cannot guarantee that every product meets your needs. Read the product description, licence, data and AI disclosures and any demo or sample outputs before you buy.

Section 02

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract to create an account.
• Give accurate information and keep it up to date. One person or business may not use accounts to evade a suspension or limits.
• Keep your password secure and tell us immediately at legal@lusso.ai if you think your account has been compromised. You are responsible for activity on your account unless it results from our failure to protect it.
• You can close your account at any time from your account settings. Closing an account does not cancel completed purchases or obligations that already arose.

Section 03

3. Waitlist, invites and early access

Before public launch, Lusso may be available only to people on the waitlist or with an invite. Joining the waitlist does not guarantee access by a particular date. Invites are personal to the invited email address, can be used once, expire on the date shown in the invite email and may not be sold or transferred.

Early-access features may change or be withdrawn. We will not charge you for anything unless you place an order yourself.

Section 04

4. Buying products

Prices and taxes

Prices are set by creators. Depending on where you are, prices are shown including VAT or sales tax, or with tax calculated at checkout; the total you pay is shown before you confirm. Payments are processed by Stripe; Lusso does not store your full card details.

Your order

A contract for a product is formed when your payment is confirmed. We confirm every purchase by email with a receipt. Free products and pay-what-you-want products follow the same rules; a pay-what-you-want amount above the minimum is not a donation.

Delivery

Products are delivered in your Library according to their type: downloadable files and new versions, license keys, revealed prompts, configurations or links, access to an external service, or a service performed by the creator and coordinated through Lusso messages. Delivery of digital content starts immediately after payment when you ask for it at checkout (see the Refunds and Digital Content Policy for what this means for your right of withdrawal).

You keep access to products you bought even if the creator later archives the listing. We may remove access to a product that we must take down for legal reasons; if that happens before you could reasonably use it, you will get a refund.

Third-party models, APIs and keys

Some AI products need a third-party model, API or account (for example your own API key for a model provider) or run on the creator's own infrastructure. Those requirements and any extra costs are disclosed on the product page. Third-party services are governed by their own terms.

Section 05

5. Licences and using what you buy

When you buy a product, the creator grants you the licence for the tier you chose, as described on the product page. Unless that licence says otherwise, it is non-exclusive, non-transferable and for your own personal or internal business use; you may not resell, redistribute or share the product (including prompts, keys, model weights or datasets) as-is.

Some products include or depend on third-party components with their own licences (for example open model weights or datasets). You must follow those licences too. Rights in AI outputs you create with a product are as stated in the product's output-rights disclosure and applicable law.

AI products can produce inaccurate, incomplete or unexpected results. Check outputs before relying on them, especially for legal, medical, financial or safety-critical decisions.

Section 06

6. Reviews, messages and other content you share

You may post reviews of products you bought, send messages to creators and Lusso, and upload attachments. You keep ownership of your content and give Lusso a worldwide, non-exclusive, royalty-free licence to host, display and transmit it as needed to run the Service (for example, to show your review on a product page).

Reviews must reflect your genuine experience of a product you bought or downloaded on Lusso, and each review shows which. Fake reviews, reviews written for something in return, and undisclosed reviews by a creator's staff, family or business partners are not allowed. Our review policy explains how we detect and remove them and how to report a review.

Section 07

7. Moderation, notices and appeals

Anyone can report content they believe is illegal or breaks our policies using the report buttons or the notice form described on the DSA contact point page. Copyright complaints follow the Copyright and DMCA Policy.

How we find and review content

Besides reports, we look for content that may be illegal or break our policies with automated tools: rules that check listings, links and uploaded code for known scam, malware and policy patterns, and, where we have switched them on, AI models from our provider Anthropic that read listing, application and review text and review the code of products that run (such as MCP servers, agents and automations). Payments are also screened for fraud by Stripe Radar and our own rules. These tools give our team a risk level with the evidence they found; they do not take decisions. Every listing is reviewed by a person before it is published, and removing or restricting content, suspending or closing an account, pausing a payout and refunding an order are always decided by a person. AI can raise a concern but cannot clear a problem the rules found.

If we remove or restrict your content or account, we tell you why in a statement of reasons (unless the law forbids it), including whether automated tools found the issue, and how to appeal. You can appeal through the internal complaint system within six months of the decision; a person, not an automated system, decides every appeal. EU users may also use a certified out-of-court dispute settlement body.

We may suspend or close accounts that repeatedly provide manifestly illegal content, infringe intellectual property, commit fraud, or seriously or repeatedly breach these Terms, after a warning where appropriate.

Section 08

8. AI features

Ask-Lusso assistant

Where enabled, the Ask-Lusso assistant uses an AI model to help you find products in our catalog. Its answers are generated automatically, may be wrong or incomplete and are not professional advice. It only links to listings; it never buys anything or acts on your behalf. Do not share sensitive personal information with it.

Creator Copilot

Creators can turn on Creator Copilot, which drafts listing copy, social posts, launch material and replies from their own Lusso data. Its drafts are labelled as AI drafts and can be wrong. Copilot never publishes, posts, sends, prices or submits anything: the creator decides what to use and is responsible for it, as the Seller Agreement explains. Copilot cannot change how Lusso ranks listings. Creators can turn it off at any time.

Fraud prevention and security

To protect buyers, creators and Lusso, we screen applications, listings, uploads, payments and reviews for signs of fraud, scams and abuse, and monitor our systems for security threats, as described in the Privacy Policy. Screening may lead us to ask you for information or to review your account; any action that affects you is decided by a person and comes with reasons and a way to appeal.

Section 09

9. Lusso apps

The Lusso apps for iOS, Android, Windows, macOS and Linux give you access to your account, Library, orders and messages. These Terms apply to them. You buy products on our website, not through an app store's in-app purchase system; where the store's rules allow it, the app links you to checkout on the website. The installed Lusso desktop app checks for and installs updates automatically (you choose when to restart). The portable Windows version, Lusso Studio, Lusso Admin and any copy without automatic updates do not; they show you where to download the latest version.

Apps downloaded from Apple's App Store

• These Terms are between you and Lusso only, not Apple. Lusso, not Apple, is solely responsible for the app and its content.
• Your licence to use the app is non-transferable and limited to Apple-branded products that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the price you paid for the app, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the app.
• Lusso, not Apple, is responsible for addressing any claims by you or a third party relating to the app or your use of it, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, claims under consumer protection, privacy or similar laws, and claims that the app infringes someone's intellectual property rights.
• You confirm that you are not located in a country subject to a US Government embargo or designated as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms as they relate to the app, and may enforce them against you.

Apps downloaded from Google Play or other stores

The store's own terms also apply to your download. If they conflict with these Terms on how the app is distributed, the store's terms apply to that point.

Section 10

10. Lusso's rights

The Service, the Lusso name and logo, and the software, design and text we create are owned by Lusso or our licensors. You may not copy, scrape, reverse engineer or build a competing database from the Service, except as allowed by law.

Section 11

11. Disclaimers and liability

Consumers keep their statutory rights. Nothing in these Terms limits rights you have as a consumer under the law of the country where you live, including the right to a remedy when digital content or a service is not as described or does not work.

To the extent the law allows, the Service is provided "as is", and Lusso is not liable for indirect or consequential losses, or for losses caused by events outside our reasonable control. Our total liability to you for any claim relating to a purchase is limited to the amount you paid for it. These limits do not apply to liability for death or personal injury caused by negligence, fraud, or anything else that cannot be limited by law.

Section 12

12. Changes to these Terms

We may update these Terms to reflect changes to the Service or the law. For material changes we give at least 30 days' notice by email or in the Service and ask for your agreement again where required. The version and date at the top of this page change with every update; the version you accepted is recorded with your account.

Section 13

13. Governing law and disputes

These Terms are governed by [governing law to be confirmed by counsel]. If you are a consumer, you also benefit from the mandatory protections of the country where you live and may bring proceedings there. Please contact us first so we can try to resolve any problem informally.

Section 14

14. Contact

Lusso Labs, Inc. (d/b/a Lusso AI), a corporation registered in South Dakota, USA (Business ID DB284852), Lusso Labs, Inc., 1203 S White Chapel Blvd, Ste 100, Southlake, TX 76092, USA. Questions about these Terms: legal@lusso.ai, or use the contact form.

Keep reading

Related documents

• Privacy Policy

  Read

• Your Privacy Choices

  Read

• Cookie Notice

  Read

Questions about this document? Contact us.